Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Groot Nursery Bags. We are committed to delivering your orders safely and on time.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Charges
- Free shipping is available on eligible orders as displayed on our website.
- Shipping charges (if applicable) will be calculated and displayed during checkout before payment.
Delivery Timeline
Estimated delivery times:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email or SMS
- A tracking number
- A link to track your shipment
Tracking information may take up to 24 hours to become active after dispatch.
Delivery Attempts
Our courier partners will make delivery attempts according to their standard policies.
If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If your order arrives damaged, incomplete, or with the wrong item, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Incorrect Shipping Address
Please ensure your shipping address and contact details are accurate before placing your order.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Bulk Orders
For bulk purchases or commercial orders, shipping timelines and freight charges may vary depending on the order quantity, destination, and transport requirements.
Please contact us before placing large orders for a customized shipping quotation.
International Shipping
Currently, Groot Nursery Bags ships only within India.
If international shipping becomes available, this policy will be updated accordingly.
Contact Us
For any shipping-related questions or assistance, please contact us:
📞 Phone: +91-731-731-7282
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)