Refund policy

Return & Refund Policy

At Groot Nursery Bags, we are committed to providing high-quality gardening products. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept return requests within 7 days of the delivery date.

To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition.
  • The product must be returned in its original packaging with all accessories (if applicable).
  • Proof of purchase or order confirmation is required.

Products that have been used, damaged by the customer, or altered are not eligible for return.

Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product
  • Photos of the packaging

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper handling
  • Custom or bulk orders made to customer specifications
  • Products returned without original packaging
  • Clearance or final sale items (if applicable)

Refunds

Once your returned product is received and inspected, we will notify you of the status.

If approved:

  • Refunds will be processed to the original payment method within 5–7 business days.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Replacement

Eligible replacement requests will be processed within 2–5 business days after approval, subject to product availability.

Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if it meets our return eligibility criteria.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
  • For all other approved returns, the customer is responsible for return shipping charges.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@yourdomain.com

Phone: +91-731-731-7282

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)